Questions about PosMasr Online
Do I have to install anything?
To manage the shop, no: any browser on a computer, phone or tablet opens app.posmasr.com. To sell, the till PC runs one small program — the PosMasr Online app for Windows, Mac or Linux (about a minute to install; Mac and Linux as a preview) or the PosMasr Windows program you may already have — paired with a 6-digit code.
What do I need to start?
An e-mail address, a computer per till (Windows 10 and up, or a Mac or Linux PC with the preview app, for the PosMasr Online app; Windows 7 and up for the PosMasr program in cloud mode), an internet line — a phone hotspot is fine as a fallback — and a thermal printer if you print receipts. The trial needs no card.
How do I get the ENDOFYEAR2026 discount?
Type the code ENDOFYEAR2026: 25% off the regular price, never combined with another discount. On your PC it is off your whole first order — Retail Silver 1,837.50 EGP (25% off the list 2,450) in place of the launch price 1,838, or F&B Silver 3,675 (25% off the list 4,900, the same as its launch price), for example; pick your package and pay on its card page. Online it is off your whole monthly bill — the plan, extra branches and add-ons — for the first 12 paid months, then the regular price — Retail Silver 93.75 instead of 125 EGP a month, or F&B Silver 186.75 instead of 249, for example; type it when you sign up or on the Billing page before your first payment. Online it is for new subscribers. On the PC the code covers the whole first order, extra tills included (an extra till in the same shop is 1,000 EGP on Silver or 1,500 EGP on Gold and Platinum, for shops and restaurants alike, ordered on WhatsApp). Existing subscriptions and licences do not change. The final amount is shown on the payment page before you pay.
Does selling really work with no internet?
Yes. The till keeps your products, prices, customers and cashier logins on the PC. When the line drops it sells, prints and opens the drawer as usual, with a provisional receipt number; when the line is back the receipts sync in order and get their final numbers. Only management pages — editing products, settings, reports, the phone — wait for the line.
Which plan is the smallest, and what are its limits?
Retail Silver, 125 EGP a month: one till, three users and every report, with selling, receipts, products with pictures, stock, expiry, suppliers, credit customers, shifts and the phone dashboard. For a café it is F&B Silver, 249 EGP a month, with the menu, sizes and add-ons. Need a second till, labels or the scale? Move up to Retail Gold or F&B Gold any day; nothing you entered is lost.
What are the add-ons?
Three online features for restaurants and cafés, by the month from Billing → Plan: the online menu (100 EGP) and table QR codes with ordering from the table (100 EGP) on F&B Silver, and the online shop with cash on delivery (300 EGP) on F&B Silver and F&B Gold. The menu and table ordering are included from F&B Gold and the online shop from F&B Platinum; for shops and services the online shop comes with Retail Platinum and Retail Chain. Gold (Retail Gold, F&B Gold) can also add Procurement (300 EGP), Warehouses (300 EGP), Projects (300 EGP) and Fixed assets (200 EGP, once Books is there) by the month — they are included in Platinum and Chain in both lines — and Retail Platinum, F&B Platinum, Retail Chain and F&B Chain the AI Front Desk (750 EGP); the owner buys these on Billing → Plan → “Add-on modules”, or asks us on WhatsApp. An add-on bought mid-month is charged for the days left, and cancelling switches it off at once. You get an invoice for every payment in the app.
What is the Front Desk add-on?
An assistant on your shop's own WhatsApp Business number that answers from your products, prices, stock and hours, takes orders and bookings that the customer confirms, and hands the chat to your staff when it should. It comes with the next update as an add-on on Platinum and Chain (Retail Platinum, F&B Platinum, Retail Chain, F&B Chain) at 750 EGP a month, and it is part of the free trial. How it works.
Can I switch off what I don't use?
Yes. Settings → Modules lists every module of your plan as a card with a switch: stock, customers, Books, HR, bookings, the online shop, procurement, warehouses, projects, fixed assets and more. Off hides its pages from the menus and the quick search; nothing is deleted, and switching it on brings it all back. Sales and Till is always on. The modules.
How do I pay?
By card through Stripe (it renews by itself each month, and you can remove the card any time), and if you can't pay by card, message us on WhatsApp or e-mail and we agree another way with you.
What happens if I am late paying?
Seven days of grace with a banner, then the shop goes read-only: no new sales, but every report, receipt and export keeps working. Pay and the tills switch back within a second. If it stays unpaid, the data is deleted 90 days after the shop went read-only — you can download all of it until then.
Where is my data, and who can see it?
On servers outside Egypt: Amazon Web Services in Milan, Italy (European Union), reached only over an encrypted connection, with a backup taken every day. Accepting the Terms of service means you agree to this storage and processing outside your country; the providers that help us are listed in the privacy policy. Only the accounts you create see your shop; when our support has to look inside to help you it is read-only, for 15 minutes at a time, and every such look is written in your activity log.
Can I leave and take my data?
Any day, on any plan, even after you stop paying: Settings → Data → “Download a copy” — one file with your products, customers, suppliers, stock and sales, in the desktop program's own backup format (the way back to the one-time edition); the products also export to CSV from the Products page. Then delete the account from the same page.
I have the desktop version — can I move online?
Yes. In the desktop program press Settings → Backup → “Move to PosMasr Cloud…” to make one file, sign up, upload it (the “Add products” step, or Settings → Data later), and the import brings your products with their pictures, customers, suppliers, stock and sales history; the plan that matches your package is pre-selected. Pair each till with its code; the old program stays on the PC for reading. Step by step →
Mac or Linux in the shop?
Yes, with PosMasr Online: the browser on a Mac or Linux PC opens every management page, and the PosMasr Online app for Mac (macOS 14 and newer) and Linux (Ubuntu 24.04, Debian 13, Mint 22 and newer) sells at the till with the printer, drawer, scale and display — both are a preview for now. Download → The desktop program (the offline edition) stays Windows only.
What is two-step verification?
An optional second lock on the owner's and managers' browser sign-in: besides the e-mail code, a 6-digit code from an authenticator app on your phone (Google Authenticator, Microsoft Authenticator…). Switch it on in Security → Two-step and keep the eight recovery codes somewhere safe. Cashiers on the till are not affected.