Terms of service

1. What PosMasr is, and the two editions

PosMasr is point-of-sale software for shops. It comes in two editions, and these terms cover both:

• The offline edition: a program installed on your own PC, licensed once per machine, with all data on that PC.
• The cloud edition: the same product hosted by us and paid for by subscription, when it becomes available.

2. The license (offline edition)

• The software is licensed, not sold. One perpetual, non-transferable license per till PC, tied to that machine's code. The Silver, Gold and Platinum packages unlock different features; the key you receive is for the package you paid for.
• Moving to a new PC: release the license on the old PC (the program shows a release code) and send us the code with the new machine's code; we issue a new key free of charge. Without a release code (a dead or stolen PC) we transfer once per 12 months on your written declaration; further transfers in the same 12 months cost 20% of the package price. A key obtained by misrepresenting a dead machine voids both licenses.
• You may not reverse-engineer, copy, share, rent or resell the software or a key, work around the license, or use the key generator. Doing any of these ends the license without refund.
• The 7-day trial exists so you can test the program on your own hardware before paying. It runs as the Platinum package.

3. The subscription (cloud edition)

• Billed monthly or yearly per shop, in advance. Prices may change with 30 days' notice, effective at your next renewal.
• If a payment is missed you get a 7-day grace period, then the account becomes read-only, then it is suspended. Your data stays available for export for 30 days after suspension or cancellation, after which it is deleted.
• You own your data and can export it (products, sales, customers) at any time. We host it on two servers (United States and European Union) with automatic failover; we aim for it to be available all the time but do not guarantee uptime, and maintenance windows are announced in advance. No service credits apply unless a separate contract says so.
• We may suspend an account used for fraud, abuse, or to attack the service. You may cancel at any time; cancellation takes effect at the end of the paid period.

4. Your responsibilities

• Your data: backups (the program has a backup button and a daily automatic backup), the PC, the network, passwords, and who you give cashier or manager rights to. In the offline edition we never see your data and cannot recover it.
• Hardware: printers, drawers, scanners, monitors and PCs you did not buy from us are your responsibility. We list what works with the program but do not guarantee any device we did not supply.
• Tax and legal compliance: the e-receipt feature transmits what you configure. Enrolment with the tax authority, item codes, tax rates and what is legally due are yours to get right. We are not a tax or legal advisor.
• Your customers' data (names, phones, tax numbers, balances) is yours as the data controller; we act only as your processor in the cloud edition.

5. No warranty, limited liability

6. Support and updates

• Support is best-effort by WhatsApp and e-mail during business hours (Cairo time). Setup, training and on-site visits are separate paid services unless an offer says otherwise.
• We release updates at our discretion. The program can tell you when a newer version exists; installing it is your choice. Updates never obligate us to keep any particular feature, and a feature may move between packages in a future version (never for a license you already hold).

7. Changes, law, courts

• We may update these terms; the current version is always on this page with its date. Continuing to use the software after a change means you accept it.
• These terms are governed by the laws of the Arab Republic of Egypt. Disputes go to the courts of Cairo.
• Questions: sales@bytesglue.com or WhatsApp +20 100 011 9878.

See also: Privacy policy · Refund policy