Terms of service

PosMasr is point-of-sale software for shops. It comes in two editions, and these terms cover both:

• The offline edition: a program installed on your own PC, licensed once per machine, with all data on that PC.
• The online edition (PosMasr Cloud): the same product hosted by us at app.posmasr.com, with a small program on the till, paid for by a monthly subscription.

• The software is licensed, not sold. One perpetual, non-transferable license per till PC, tied to that machine's code. The Bronze, Silver, Gold and Platinum packages unlock different features; the key you receive is for the package you paid for.
• Moving to a new PC: release the license on the old PC (the program shows a release code) and send us the code with the new machine's code; we issue a new key free of charge. Without a release code (a dead or stolen PC) we transfer once per 12 months on your written declaration; further transfers in the same 12 months cost 20% of the package price. A key obtained by misrepresenting a dead machine voids both licenses.
• You may not reverse-engineer, copy, share, rent or resell the software or a key, work around the license, or use the key generator. Doing any of these ends the license without refund.
• The 14-day trial exists so you can test the program on your own hardware before paying. It runs as the Platinum package.

• Billed monthly per shop, in advance, by card through Stripe (renewing each month until you cancel), or by another method we agree with you in writing. The plans and what each includes are on the PosMasr Cloud page and on the plan page inside the app. Discount codes: a valid discount code, typed at sign-up or on the Billing page before the first payment, gives the discount it states for the months it states, counted from the first payment, and the full prices after that. One code per shop; codes can end or be limited at any time. There is no automatic first-year discount. Prices may change with 30 days' notice by e-mail, effective from your next billing month.
• If a payment is late you get a 7-day grace period; after it the account is read-only until it is paid — you can still see and export everything. You can cancel at any time from the Billing page; the service continues until the end of the paid month and the account then becomes read-only. The data of an account that stays cancelled or unpaid is deleted 90 days later.
• You own your data and can export it (products, sales, customers) at any time. It is stored in the European Union, on Amazon Web Services in Milan, Italy, with a backup every day; we aim for the service to be available all the time but do not guarantee uptime, and planned maintenance is announced when we can. The till keeps selling while the internet is down. No service credits apply unless a separate contract says so.
• We may suspend an account used for fraud, abuse, or to attack the service. You may cancel at any time; cancellation takes effect at the end of the paid period.

• Outside Egypt — and outside your own country. The online edition (PosMasr Online) runs on servers outside Egypt: your account and your shop's data are stored and processed on Amazon Web Services (AWS) in the European Union, in its Milan, Italy region (eu-south-1), where the daily backups are kept too. What the offline edition sends us when you switch it on (the copy of your product list, or the full backup) is stored in the same place; everything else stays on your PC.
• Who processes it for us, each only for its task: AWS (hosting, storage and backups, and the e-mails we send through Amazon SES); Stripe (the card payments of your subscription and licences); Paymob (your customers' card payments and pay links, only when you connect your own Paymob account); and, only when you use an AI feature, our AI model provider Anthropic in the United States — with OpenAI, Microsoft Azure and Meta (WhatsApp) for the voice and WhatsApp features you switch on. The privacy policy says what each one receives.
• Your consent. By accepting these terms — when you sign up, buy a licence or use the service — you agree, for yourself and for the business you sign up, to the transfer of your data outside your country and to its storage and processing in those places. If we move it to another region, we update these terms on this page.

• Your data: backups (the program has a backup button and a daily automatic backup), the PC, the network, passwords, and who you give cashier or manager rights to. In the offline edition we never see your data and cannot recover it.
• Hardware: printers, drawers, scanners, monitors and PCs you did not buy from us are your responsibility. We list what works with the program but do not guarantee any device we did not supply.
• Tax and legal compliance: the e-receipt feature transmits what you configure. Enrolment with the tax authority, item codes, tax rates and what is legally due are yours to get right. We are not a tax or legal advisor.
• Your customers' data (names, phones, tax numbers, balances) is yours as the data controller; we act only as your processor in the cloud edition.

• Support is best-effort by WhatsApp and e-mail during our working hours. Setup, training and on-site visits are separate paid services unless an offer says otherwise.
• We release updates at our discretion. The program can tell you when a newer version exists; installing it is your choice. Updates never obligate us to keep any particular feature, and a feature may move between packages in a future version (never for a license you already hold).

• We may update these terms; the current version is always on this page with its date. Continuing to use the software after a change means you accept it.
• These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If we have a dispute, we will first try to settle it by talking; failing that, the competent courts of Dubai decide.
• The seller: BYTES GLUE SOFTWARE SERVICES AND SOLUTIONS — FZCO (trade licence 44334), DSO-THUB-G-D-FLEX-G033D, Dubai Silicon Oasis, Dubai, United Arab Emirates. Legal notices: legal@bytesglue.com. Questions and support: sales@bytesglue.com or WhatsApp +1 650 442 5630.

See also: Privacy policy · Refund policy