Help centre · Step-by-step manual
Phone orders and delivery
Choose the appropriate workspace and branch. Your plan, enabled modules and team permissions determine which actions are available.
35.10 Online menu, ordering from the table and the online shop
Three public pages on posmasr.com that read the shop's own products and prices. Included in Business and Chain; on Cashier and Shop each is a monthly add-on bought in Billing → Plan (online menu 100, table QR and ordering 100, online shop 300 EGP); Basic has no add-ons.
- Settings → Online: claim the shop's address (
posmasr.com/menu/your-shop,posmasr.com/shop/your-shop), switch each page on, write themessagesin Arabic and English, add the logo, copy the links and their QR codes. Products shown online hides products from the online pages. “Show in search engines” lists what the menu still needs before search engines may show it. - Tables and seats: add them one by one or in bulk (rows × seats), in areas, and print the A4 code sheet (2 × 3 or 3 × 4 per page). On
Chain, “Request printed QR codes” orders the printed set from us (one set per branch a year, up to 40 codes). - Table ordering is a nine-step wizard with a recommended answer on each step: tables, how guests pay (at the end — one bill per table; pay first; or when the order reaches them), confirming before the kitchen, the bill (the shop's service charge and an optional minimum per person), what is orderable, where orders go (kitchen stations by category, sound, hours), staff (who confirms, who takes payment, waiters with a 4-digit PIN), safety (a cap on orders that go straight on, an alert for a bill open too long) and Try it now — a test table whose orders never become sales. Skipped steps show on the Today page.
- The waiter view (
/waiter, made for the phone) shows every table by urgency — order waiting, bill asked, calling, paying, preparing, seated, free — to confirm orders, seat guests, print the pre-bill and take payment (all at once, by items, evenly or in parts); a bill can move to another table or merge with one; cancelling needs a manager. Payment is taken by your staff; the guest's page takes no card. The Windows till shows an “Online orders” pill with what is waiting. - The online shop takes orders with cash on delivery: Settings → Online → Shop sets the delivery areas (
feeand minimum), pickup, the minimum order and the hours. Orders arrive on the Orders page (accept, reject with a reason, out for delivery, delivered, the delivery slip); an accepted order is completed on the till as a normal sale.
More: Online menu and ordering from the table, explained · Running branches from your phone · When the internet cuts · Is my data safe in the cloud? · Cloud or desktop?
On this screen
Online · Phone orders and delivery
Open phone, app and delivery orders, oldest first. The page refreshes itself every 30 seconds. To deliver an order, open it on the till and take the payment.
Delivered: open the order on the till (held orders) and take the payment. Returned: delete it on the till; no sale is recorded.
paid in the app · Save · Online shop orders waiting to be accepted
Online · No drivers yet.
At the end of the shift each driver hands in the cash of his delivered orders and the float he took out. Until then that cash is not expected in the drawer.
Into the drawer of · Note · Recent settlements
Online · Online order
This order was paid through Paymob and then cancelled: its money belongs to no sale.
Delivery slip · Online orders · Customer · Where · Pickup · Notes · Waiting for the opening · On the tills as · sold · waiting on the tills · Bill · Reason · Delivery · Discount
Online · Online orders
Shop · Source · All · Tables · Search · Name, phone or number · Filter · Time · Customer · Where · Total · Status · No orders here · test
Online · Delivery desk
A changed commission counts from the next order; orders already made keep theirs. When the app collects the money the order goes on the app's account, never into the drawer.
New driver · Upgrade · Shop · New area · Save
Desktop · Order details
Find · No driver · Repeat last order · No earlier orders · OK · Cancel · New address · New customer: type the name to save them · Last orders · Type the customer's phone or name first. · A delivery needs an address.
Desktop · Delivery queue
Order · Order type · Customer · Address · Status · Driver · Waiting · Total · No open orders · Driver… · No driver · The order came back: take it off the queue? No sale is recorded.
Desktop · Driver settlement
Driver · Delivered orders not settled yet · Still with the driver · Usual float · Settled · Float taken out · Counted onto the counter · Settle · Close · Expected · Nothing to settle for this driver. · Short · Over · Cash collected
Desktop · Channels and delivery
Day · This month · Show · Close · Channel · Order type · Total · At the counter (not tagged) · Sales · Delivery fees · Owed by the apps · The total matches the sales report for the same days.
Desktop · Delivery desk…
Switch on "Delivery and phone orders" in Settings. At the till, press Phone / delivery: pick the order type and the channel, type the customer's phone (a known customer comes with their saved addresses and last order, a new one is saved with their name), choose the address and area (the area's delivery fee is added), and write notes for the kitchen and the driver. Hold the order: it waits on the delivery queue with its status and the minutes since it was ordered. Assign a driver and print the slip with the address and the amount to collect. When the driver is back, press Delivered to take the payment: an order paid through a delivery app goes on the app's account, never into the drawer. At the end of the shift, settle each driver: the cash of his delivered orders, the float he took out and what he counts onto the counter; until then that cash is not expected in the drawer. Reports, Channels and delivery shows sales, orders, average order, commission and net per channel and per order type, the drivers and the delivery fees.
Order channels · Channel · Name · Commission % · App collects the money · Active · Delivery areas · Area · Delivery fee · Minimum order · Drivers · Phone · Usual float · App's rider
