Help centre · Step-by-step manual
Shop
Choose the appropriate workspace and branch. Your plan, enabled modules and team permissions determine which actions are available.
35.10 Online menu, ordering from the table and the online shop
Three public pages on posmasr.com that read the shop's own products and prices. Included in Business and Chain; on Cashier and Shop each is a monthly add-on bought in Billing → Plan (online menu 100, table QR and ordering 100, online shop 300 EGP); Basic has no add-ons.
- Settings → Online: claim the shop's address (
posmasr.com/menu/your-shop,posmasr.com/shop/your-shop), switch each page on, write themessagesin Arabic and English, add the logo, copy the links and their QR codes. Products shown online hides products from the online pages. “Show in search engines” lists what the menu still needs before search engines may show it. - Tables and seats: add them one by one or in bulk (rows × seats), in areas, and print the A4 code sheet (2 × 3 or 3 × 4 per page). On
Chain, “Request printed QR codes” orders the printed set from us (one set per branch a year, up to 40 codes). - Table ordering is a nine-step wizard with a recommended answer on each step: tables, how guests pay (at the end — one bill per table; pay first; or when the order reaches them), confirming before the kitchen, the bill (the shop's service charge and an optional minimum per person), what is orderable, where orders go (kitchen stations by category, sound, hours), staff (who confirms, who takes payment, waiters with a 4-digit PIN), safety (a cap on orders that go straight on, an alert for a bill open too long) and Try it now — a test table whose orders never become sales. Skipped steps show on the Today page.
- The waiter view (
/waiter, made for the phone) shows every table by urgency — order waiting, bill asked, calling, paying, preparing, seated, free — to confirm orders, seat guests, print the pre-bill and take payment (all at once, by items, evenly or in parts); a bill can move to another table or merge with one; cancelling needs a manager. Payment is taken by your staff; the guest's page takes no card. The Windows till shows an “Online orders” pill with what is waiting. - The online shop takes orders with cash on delivery: Settings → Online → Shop sets the delivery areas (
feeand minimum), pickup, the minimum order and the hours. Orders arrive on the Orders page (accept, reject with a reason, out for delivery, delivered, the delivery slip); an accepted order is completed on the till as a normal sale.
More: Online menu and ordering from the table, explained · Running branches from your phone · When the internet cuts · Is my data safe in the cloud? · Cloud or desktop?
On this screen
Online · Online
The menu, the shop and table ordering at one address in your shop's name on posmasr.com.
Lowercase letters, digits and dashes, 3 to 40. It is printed on the table codes, so pick it once and keep it.
A menu with pictures and prices, search and categories, in Arabic and English.
Delivery or pickup orders, cash on delivery, reaching the till at once.
A code per table or seat: guests see the menu, order and call the waiter.
It takes effect once the shop is complete: a verified e-mail, 8 visible items, half with pictures, a name, and an address or delivery areas.
Otherwise they show as "out of stock".
The language your customers see when they open the link; they can switch it on the page itself.
Open the menu · Your shop's address · Online menu · Online shop · What is on · On · Get it on Billing · Table QR codes · Tables and seats · Table ordering · Shop · Search engines · Show in Google and search engines · The shop is complete — your pages can appear in search.
Online · Products shown online
Untick an item to keep it off the menu and the shop (the till still sells it).
Back · Shown online · Price · Save
Online · Shop · 2
Delivery areas and fees, the minimum order, the hours, and how orders reach the till.
Otherwise every order waits for "Accept" on the orders page.
Online · Guests cannot order: add a delivery area or tick pickup · Delivery areas · Area · Delivery fee · Minimum · New area · Pickup at the shop · Send orders straight to the till · Otherwise every order waits for "Accept" on the orders page. · Opening hours · Use opening hours · From · To
Online · Tables and seats
Each table or seat has a QR code that opens the menu on it. Its name is what the waiter, the kitchen and the guest see.
Table codes are now protected. The old codes on your tables still work, but anyone can guess them — print the new codes, then turn the old ones off.
A table code was copied or photographed? Reissue them: every printed code stops working at once.
We print the codes and deliver them. One set per branch a year up to 40 codes is included; more or a reprint is quoted first.
Online · Claim your shop's address first: · I reprinted — turn the old codes off · Add one · Name · e.g. Garden – 4 · Add · Add many · Pattern · Rows (optional) · From · To · Make them · A4 sheet — 6 codes
Online · Table ordering
0 = off. When on, staff enter the guest count when seating, and the bill is at least minimum × guests, as its own line.
They show in the menu without an "Add" button.
Each round prints or shows a ticket per station. The first station takes every category no other station has.
A bigger order waits for confirmation. 0 = off.
An alert on the tills and one e-mail to the owner.
Scan the code with your phone, order, see it on the waiter page, confirm it and cancel it. The test table works for 30 minutes; its orders never become sales nor touch stock or reports.
How it works · Claim your shop's address first: · Online · Set-up steps · Edit the spots · Hall or area (optional) · e.g. Garden · Kind · Tables · Seats in rows (cinema, theatre) · Number of tables · Rows (optional) · Seats from – to · From
Online · Open now · 2
The shop is closed now — your order goes in as soon as it opens.
Closed now · Cash on delivery · Call · WhatsApp · The shop is closed now — your order goes in as soon as it opens. · Search · Categories · Out of stock · Choose · Add · Continue › · Order online · Added to your order
Online · Back to the shop
You pay cash when the order reaches you. The shop will call you if needed.
You pay on the next step. The shop gets your order as soon as it is paid.
You pay on Paymob's secure page on the next step. The shop gets your order as soon as it is paid.
Your order · This shop is not taking delivery or pickup orders right now · Area · free delivery · I'll pick it up · Update · Delivery · Discount · Service · VAT · Total · Your details · Name · Mobile number
Online · Barcode
Add · Scan with the camera · Your basket is empty. Scan your first item. · Qty · Update · Discount · VAT · Total
