Help centre · Step-by-step manual
Front desk
Choose the appropriate workspace and branch. Your plan, enabled modules and team permissions determine which actions are available.
42.1 The front desk on WhatsApp
Your shop's own WhatsApp Business number, answered by your AI from your catalogue, prices and stock. Coming with the next update.
- Settings → Front desk (owner or manager): connect the shop's WhatsApp Business number through Meta's official WhatsApp Cloud API, then Check the connection. Orders follow your online shop's areas, fees, hours and cash on delivery; bookings follow Bookings.
- Pick the mode: off, drafts (staff check and send), pilot (automatic only for the numbers you list) or automatic. Add the assistant's
nameand tone, and your shop's own questions and answers. - Customers write in Egyptian Arabic, English or Franco, or send a voice note of up to 3 minutes (the audio is not kept), a photo of a product, a list or a prescription, or a location. Nothing is placed until the customer says “yes”; then the order reaches the tills like any online order.
- Front desk inbox: Take over a conversation or Return to the assistant. A hand-off left 15 minutes unanswered alerts the owner.
Plans: an add-on on Business and Chain (and in the trial) at {{cloud.addon.front_desk}} EGP a month. AI replies a day: Business 200, Chain 600, the trial 30; past that a person answers. Messages are kept 90 days (with the update, the days you choose: 30–365 — 43.14); outside WhatsApp's 24-hour window only the order-status message goes, and never marketing. Not in the program on your PC. More: The front desk · Orders on WhatsApp
On this screen
Online · Front desk
Closing the case does not wake your AI: press "Return to the assistant" when it should answer this customer again.
Front desk — WhatsApp · Front desk settings · WhatsApp is not connected yet. · Connect it in the settings · No open cases. · Urgent · Search · No conversations yet. · Needs you · Pick a conversation. · The assistant is answering · This customer asked for no more messages. · Take over · Return to the assistant
Online · Front desk settings
Your AI front desk answers customers on WhatsApp from your catalogue and your own answers, takes orders and bookings, and hands the conversation to your team when it should.
Use your own WhatsApp Business account in Meta's WhatsApp Cloud API. In your Meta app add the webhook URL and the verify token below and subscribe to `messages`, then paste the phone number ID, a permanent access token and the app secret here.
Besides answering, your AI can invite a customer to the next step — one invitation at a time, never twice in a row, and never again for two weeks after they say "not now".
Your AI also keeps a short summary of each customer's earlier conversations (their preferences, open questions, order numbers — never card numbers or passwords) until the customer is erased.
Your AI answers from your answers above, these notes, your products' descriptions, your hours and delivery. Questions it could not answer wait here for you.
Write what customers often ask in your own words: returns, allergens, parking, payment, big orders. Your AI reads the parts that match each question.
Front desk · Status · The front desk needs a higher plan. · Upgrade · Included during your trial. · The front desk is on for your shop. · Voice notes: not set up (customers are asked to type). · Connect WhatsApp · Webhook URL · Copy · Verify token · Phone number ID · WhatsApp Business account ID · Access token
