Delete your PosMasr account

1. Sign in at app.posmasr.com in any browser, or open the PosMasr Till app.
2. Open Settings → Data. If you want a copy of your data, download it first from a browser (downloads do not work inside the Android app).
3. Under Delete the account, tick “I understand the account will be deleted” and press Delete the account.
4. We wait 7 days in case you change your mind; until then you can press Cancel the deletion on the same page. After the 7 days the account is closed and we erase the shop's data within 30 days.

Your user belongs to the shop, so there is no button to delete it yourself. Ask the owner or a manager to deactivate you under Users → Deactivate: your sign-in stops at once. To have your name and e-mail address removed as well, write to legal@bytesglue.com from your account's e-mail address. We pass the request to the shop, which owns its records, and answer you within 30 days.

Write to legal@bytesglue.com (or WhatsApp +1 650 442 5630) from the e-mail address of the owner's account, with the shop's name, and ask us to delete the account. We check that the address is the owner's, reply within 3 working days and delete the account the same way, after the same 7 days.

• Every record of the shop: products and prices, stock, sales and receipts, returns, customers and their balances, suppliers, purchase orders, expenses, shifts, employees and HR files, delivery and online orders, and the WhatsApp front desk's conversations.
• Every user and their sign-in, the paired tills and devices, the shop's settings and its connections.
• Uploaded files and pictures: product pictures, invoice photos, documents.

• The invoices we issued to your shop for PosMasr and the payment records behind them: for the period accounting and tax law requires us to keep them (five years).
• A short record that the deletion happened (the shop's name, the owner's e-mail address in a masked form, the dates), kept as long as those invoices, so we can answer questions about it later.
• Backups: they expire on their own schedule — the daily backups within 35 days and the monthly backups within 12 months. A backup is used only to recover from a failure on our side; a deleted shop is never brought back from it.
• E-receipts and e-invoices you already sent to the Egyptian Tax Authority stay with the Authority; we cannot delete them.

• Uninstalling PosMasr Till does not delete your account. It deletes what the app keeps on that device: the till's pairing and any sales not sent yet — so make sure nothing is waiting to be sent before you uninstall.
• If you stop paying: when a trial or a subscription ends without payment, the account becomes read-only, and its data is deleted 90 days later in the same way (we e-mail you 30, 7 and 1 days before). Write to us if you want it deleted sooner.

Questions: legal@bytesglue.com or WhatsApp +1 650 442 5630. What we keep and why: Privacy policy.

See also: Privacy policy · Terms of service